Public grievance management
Speak up. We'll follow through.
A transparent way to raise a complaint, track its progress and see it through to resolution — no forms to email, no offices to visit.
1
Grievances raised
0
Resolved / closed
4
Active categories
4
Sub-counties covered
How it works
Three simple steps between a problem and its resolution.
01
Submit
Describe your grievance, pick your location and category, and submit it in a few minutes.
02
Track progress
Use your unique reference code to follow approvals, acknowledgements and updates in real time.
03
Resolved
Our officers investigate, respond publicly and close the loop once your issue is resolved.
Ready to raise a grievance?
It only takes a minute. Your voice matters.